Patient Information

Welcome to The Surgery Albany

Below you’ll find important information about accessing our services, including surgery hours, fees, after-hours care, and how we support you during your healthcare journey. 

Surgery Hours

Monday to Friday: 8:30am – 5:30pm 

  • Vaccination Clinics: Held on scheduled Saturdays 

  • Closed: Sundays & Public Holidays 

    Please note: We are not open for general appointments on Saturdays. 

Fees

Our practice is a private billing clinic, and payment is usually required on the day of your appointment. We accept EFTPOS, MasterCard, and Visa.

Children under 16 years of age are routinely bulk billed.

Some services maybe bulk billed under Medicare depending on the doctor and the type of appointment.

Please note that some services are not covered by Medicare and will incur a private fee. These include:

  • Medicals for work, school, sports, immigration, and driving licences

  • Requests made when the patient is not present (e.g. repeat scripts, or discussing results with a parent or carer)

All doctors at our clinic are independent practitioners and set their own fees.
Billing arrangements may vary between doctors, including bulk billing eligibility.

If you have any questions about fees, please speak with your doctor during your appointment.

Treatment Room Fees

Additional fees may apply for procedures in our Treatment Room (e.g., wound care, dressings, injections). Charges reflect the complexity of the service and materials used. 

 

After-Hours & Emergency Care

  • For urgent medical attention outside normal hours, visit Albany Health Campus. 

  • Call 000 for emergencies. 

  • For after-hours medical advice, call our clinic and follow the prompts to reach the on-call doctor.  

Emergency & Urgent Appointments

Please advise reception if your condition is urgent or requires immediate attention. 

 If no appointment is available, a practice nurse will assess you and recommend appropriate next steps. 

Prescriptions

Repeat Script Requests

Online repeat script requests are now available for eligible medications.

You can request a repeat script online here:
Make an Online Script request

Alternatively, you can phone reception to book a bulk billed telephone appointment with your doctor for repeat scripts.

Please note: reception can no longer take repeat script requests over the phone and send a message to the doctor. Repeat script requests must now be made either through the online request system or by booking a telephone appointment.

For all repeat script requests:

  • You must have seen a doctor in person at the practice within the last 12 months.

  • The script must have been prescribed at The Surgery previously.

  • Requests for strong pain medication, Schedule 8 medications, prescriptions needing special authority, antibiotics, sleeping tablets or addictive medication will not be facilitated through the online request service and will require an appointment.

  • Each request is at the discretion of the doctor and may be declined.

  • Please allow 7 to 14 days and request your prescription before your medication runs out.

  • Telephone appointments for repeat scripts are for scripts only and are not to be used to discuss other medical issues.

Test Results

All test results are reviewed by your GP. Based on the outcome, your doctor may:

  • Contact you directly, or

  • Ask our staff to provide follow-up instructions.

Unless your GP has advised you otherwise, we recommend booking an appointment to discuss your test results. This helps ensure you receive the most appropriate advice and care.

You’re also welcome to call the clinic after one week to check if your results are back — preferably after 10am.

Please note:

  • Most results are uploaded to your My Health Record by the provider within one week.

  • Reception staff can confirm if results have been received, but they cannot interpret results or provide clinical advice.

Home Visits

Home visits may be offered at your GP’s discretion. Please speak with reception to request a visit. 

Telehealth Appointments

Our clinic offers Telehealth appointments where appropriate, including video consultations with specialists. 

Ask your GP or reception if this option is suitable for you. 

Communication Policy

We use SMS reminders to confirm appointments and send recalls. 

You can also contact us via our website for non-urgent enquiries. 

To protect your privacy, health information is transmitted securely via encrypted email, fax, and secure messaging between healthcare providers. 

Recall & Reminder System

We use a confidential recall and reminder system for preventive care, including: 

  • Health assessments 

  • Skin checks 

  • Cervical screening (Pap smears) 

  • Colonoscopies 

  • IUD/Implanon removal 

  • Breast checks 
    We also participate in state and national health registers to support timely screening and care. 

Patient Privacy

Your privacy is important to us. We comply with the Australian Privacy Act and are committed to protecting your personal health information. Only authorised staff can access your medical records. 

For a copy of our Privacy Policy or to request your medical records, please contact reception. 

My Health Record (PCEHR)

Our clinic participates in the My Health Record system. If you’d like to activate or manage your record, speak with your GP or ask at reception .