Your Family Medicine Specialists

Corona Virus

Corona Virus

We want to reassure you that The Surgery is still open to care for you during government restrictions on non-essential activity.

As the COVID-19 pandemic evolves, we will change our services to ensure they remain effective and safe for you our patients, and our staff and doctors.

  1. We will conduct rigorous screening of all patients, both at the time of making an appointment and upon attending the practice.
  2. We will restrict face to face consultations in order to reduce the risk to patients, our staff and doctors – offering where appropriate, and in some cases insisting on, phone or video consultations.
  3. We will treat everyone presenting with a fever (high temperature) or any respiratory symptoms (e.g. shortness of breath, cough, runny nose or sore throat) as a high risk. We will continue to care for you, with extra precautions.
  4. We are performing regular and thorough cleaning of all patient waiting areas, door handles and flat surfaces in the practice.

Who is most at risk

In Australia, the people most at risk of getting the virus are:

  • travellers who have recently been overseas
  • those who have been in close contact with someone who has been diagnosed with COVID-19
  • people in detention facilities
  • people in group residential settings


People who are more at risk of serious illness if they get the virus are:

  • people with compromised immune systems (eg. cancer)
  • elderly people
  • Aboriginal and Torres Strait Islander people as they have higher rates of chronic illness
  • people with chronic medical conditions
  • people in group residential settings
  • very young children and babies*


*At this stage the risk to children and babies, and the role children play in the transmission of COVID-19, is not clear. However, there has so far been a low rate of confirmed COVID-19 cases among children, relative to the broader population.

See our advice for people at risk.

Protect yourself and others

Everyone must do the following things to slow the spread of COVID-19 and protect those who are most at risk.

See important advice on:

If you want to talk to someone about your symptoms, call the National Coronavirus Helpline for advice.

National Coronavirus Helpline 1800 020 080

Call this line if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week.